Returns and Refunds Policy

Refunds and replacements under law

  • Please get in touch with our Team at 02 9525 5281 or regarding changes, cancellations, refunds, or replacements.
  • We will provide a refund or replacement where required by law.
  • Where you contact us regarding a refund or replacement, we reserve the right to request photographs or other reasonable evidence from you of, or in relation to, any Products in question.

When placing your order, you agree to the terms and conditions outlined in the Pryde Butchery Policies.

  • Please check your order carefully when placing it through the online butchery. You can check your order twice throughout the checkout process before paying | or confirming an order. We promptly process orders when received due to the perishability of our products. If you want to add to your order, our Team will request additional payment over the phone, as we cannot amend the online payment.
  • Please check your order carefully and when it is collected or received. Check items carefully, especially when ordering numerous items. If there is an issue, contact us via email, providing as much detail and photos as possible. 
  • Claims for refunds are required within 12 hours of home delivery or 12 hours from collection and store purchase - A picture will be requested of the article, as well as a picture of the weight and article label on your product. Refunds are only possible with proof of purchase, weight, and product verification.
  • Claims for orders that go missing at the point of delivery. Please note that once your order is delivered, you will receive a photo of the goods at your location to confirm the transfer of product ownership. Please get in touch with your household insurance like you would if anything was stolen from your residence. We are unable to make a claim for your goods. 
  •  Claims for fresh produce that has been frozen or cooked will not be honoured.
  • Claims for orders that go missing in transit. Whilst in transit the goods are in the possession of the couriers, and Pryde Butchery will lodge a claim if the order is lost or misplaced. We will provide a fresh order on the next available run. Pryde Butchery will sort out these orders with no onus on the customer.

In the eventuality that some items may not be available, a refund will be promptly made to your payment method.

If you do encounter an issue with the product quality, please note we will only discuss raw (noncooked product) and produce. 

All fresh meat must be refrigerated promptly and correctly. When produce is purchased in-store, it is hand selected and approved by the customer. 

All our products are supplied fresh and are prepared to order. We pride ourselves in being specialists and therefore meeting the needs of customers.

If your order has been shipped or is after your location's cut-off time, your order will be unable to be cancelled or rescheduled. Our delivery partners' process is automated. 

Refunds for products are made via the payment method used on the order, either Stripe or PayPal (Stripe provides Afterpay and Klarna). Whilst Pryde Butchery will process a refund promptly, the bank is ultimately responsible for the time to credit the funds back to the account. 

Our strict food safety regulations prohibit some products from re-entering the store.


Be aware that some items may slightly differ from the product photos. Our Master Butchers are highly trained tradesmen that may need to roll, string, or score items in slightly different methods. We guarantee all products will cook and taste amazing!

A store receipt and return of the item are required for a 100% full store refund for unsatisfactory produce.

Farm Fresh Local Butcher Sutherland
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